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Shipment
The shipping fees
Mailbox Netherlands: Free shipping
Parcel post Netherlands: Free shipping
Parcel post Belgium: Free shipping
Parcel post Germany: Free shipping
Other shipments within Europe: Free shipping
We always ship with a track and trace code, also the mailbox packages.
The expected delivery time of an order
Orders placed on workdays before 17:00 will be offered to PostNL the same day. Orders placed after this time will be shipped the next business day.
The Netherlands: 1-2 business days
Parcel post Belgium: 2-4 business days
Parcel post Germany: 2-4 business days
Parcel post within Europe: 3-7 business days (These shipments are handed over to the local postal agency of the country of destination, therefore we can not give an exact indication of the delivery times.)
Package post
In the case of a parcel order, you will of course always receive a track & trace code by e-mail so that you can check the status of your shipment.
Our parcel post orders are sent by default with the 'signature for receipt' option. If you place an order and are available elsewhere during the day, you can have the package delivered to an address where someone is always present during office hours. Because the delivery address may differ from the billing address you can indicate this at the time of placing your order at the "Delivery address" field. If no one is present at the delivery address, the carrier can unfortunately not deliver the package.
We do not deliver orders to a PO Box address.
Pakjegemak
It is also possible to have a package delivered to a post office. This is known under the 'PakjeGemak' service. PakjeGemak is only available if you have placed an order post that can not be delivered by the letterbox.
Note, with the payment method Afterpay you can not choose the PakjeGemak shipping option.
Choose your PakjeGemak location
As soon as you place your order at RawCBD you can choose where the shipment should be sent. You can choose a home / work address, but also for a PakjeGemak location. The nearest locations are shown, including opening times, based on the postcode, town name or region. You make a choice and continue the ordering process on the website.
Service frames
The service frameworks as you know them from PostNL apply. The delivery period is usually 24 hours. After shipping the package, it can be picked up the next day after 13:00.
Returns
It is possible that the product you have purchased shows a defect, or that you are not satisfied with your purchase. Here you can read the procedure to be followed when returning your product(s).
When you have created an account:
- Log in with your e-mail and password.
- On the overview page of your account, navigate to your placed orders.
- Open the relevant order by clicking on the order number.
- At the bottom right of the order page you will find the option to return.
- Follow the steps and submit your return request.
- After approval you will receive a shipping label and the steps to follow.
If you have not created an account:
- Report your problem, up to 5 days after receipt of your order, first via [email protected] or contact us by telephone.
- Don't forget to add your order number.
- Wait with return of your product until you have received an answer from us regarding the return procedure.
Items ordered and / or sent by you that have been lost during shipment will not be reimbursed. You have to address the carrier yourself.
As soon as the products have been handed over to third parties, we can no longer be held liable for any loss or damage to these products.
Excluded from return are:
- Products already opened - From a hygienic point of view, products from the seal are excluded from the return.
- Products that are damaged - Products with damage, to the product or packaging, are excluded from return. The product must be returned in salable condition.
- Products that have been in your possession for more than 31 days - All products in our range can be returned up to one month after the date of purchase. The customer must take care of the timely return of the products.
Return of products:
Before returning a product to us, you must always (always) submit a return request. After which you receive a Return Number. For this you can contact us by telephone or e-mail. You can send return after receiving a Return Number. This procedure is important so that we can quickly manage and process the return shipment. Without this authorization we reserve the right to refuse a return shipment.
When returning products, please observe the following rules:
All products must be returned in proper packaging with all accessories. You are responsible for any damage or loss during the transport to us. For incorrectly packaged products at least € 20.00 excluding VAT will be charged as re-packaging costs.
Please note the following;
- You must clearly provide the package on the outside with your details and Return number.
- You must send a copy of the invoice.
- You must pay the shipping and insurance costs.
- If a complaint / fault report turns out to be incorrect, shipping and investigation costs, € 15.00 excluding VAT will be charged.
After receiving your product, we will send you an acknowledgment of receipt by e-mail and you will be informed about the status of the settlement.
If you choose to ship the item on your own, you'll pay the carrier at the time you ship your return. If the return is the result of a Raw CBD error, we'll refund your return shipping costs up to a maximum amount
If you have any questions regarding the above, please feel free to contact us.